Guest Reviews

Hotel was ok and the healthline bus line was convenient to get to downtown. Do not bring a car to this hotel. They have almost no free on site parking and unless you wanna take a bath on the $26 per night overnight valet service you have to park at the hospital garage which is a few blocks away.

No towels or room cleaned . Had to call front desk late returning hospital late.

Parking is an absolute scam but hotel is nice. Valet is $25 or you get more ripped off down the street at the re occurring parking garage.

We spent 3 days here as a result of having testing at Cleveland Clinic. The location for that reason was good. The problem is, they charge $25 a day to park there & then you have to wait up to 10 minutes for them to retrieve your car. The shuttle service worked fairly well for getting to & from each building & appointment. If you are there because you are using Cleveland Clinic, make sure you are downstairs waiting at least 15-20 minutes ahead of your appointment time. Was not happy that every time we got our car, they had moved the seat & messed with our radio & at one time found our sirius turned off. Breakfast is NOT included & the food in the restaurant was expensive & terrible. There is no bottled water provided in the rooms & for what you pay, that should definitely be included. There is no one available to help getting your bags to your room, not the kind of service I would expect. The best thing is it's proximity to the Clinic.