Guest Reviews

The room was nice but the staff are unhappy and definitely not customer oriented.

I enjoyed my stay overall. However, booking my stay was a different story. First, I was provided incorrect pricing even though I advised the rep at the time that I would like to use the discount being offered for the graduation as that was the reason for my visit. This rep charged me the full rate and kept insisting that she provided the discount. She also advised me that I would need to show the ID of the graduate at check in which made no sense. I called back and was able to reach someone in the states and she was able to book us using the discount. This second rep advised that it would be an additional charge for the extra adults in the room which we were fine with. There also seemed to be a discrepancy with the valet rate. I was told valet would be $24 then $25 to which I was charged $25. The difference isn't a big deal but providing conflicting information by the staff of the hotel is annoying. During our first night I advised the rep at the front desk that instead of 4 people in our room there would be 3 and I gave her the extra key card back, she claimed she would remove the additional charge for the fourth person. Upon checking out the rep (different from the last) advised that they don't charge for additional people in the room. A hotel stay should be the least of someone's worries when traveling. Which is why I go directly through the hotel instead of third-party vendors, I prefer seamless interactions. With all the misinformation this trip felt like I booked through a third-party because my expectation is that when everyone I speak to works for the same company then the information should be the same regardless. There seems to be no uniformity here.

Very near Clinic, which most people appear to be here for. Unhelpful and staggered front desk info, though props to Vanessa for helpfully finding me a room with a bathtub (previously requested, and I had to downgrade.) Due to IHG's weird reservations requirements if you're redeeming points or bonus night, I was unable to make consecutive resrevations, so was stuck with 4 separate ones, which I was required to move rooms for. Not great.

It’s a Holiday Inn and IHG property so I’d expect: great wi-fi, clean rooms, no visible items in need of repair or painting and a helpful front desk. None of the above were present in this stay. Dreadful room with broken and sagging draw curtains, the wi- fi was so weak it won’t connect, the bed was haphazardly made with only sheets and no cover blanket and the towels were thin and course. The checkin was a pleasure with thoughtful and professional staff My complaint about the wi-fi landed on deaf ears and I was told to call their support to work on the problem. The front desk refused to believe me and to have somebody look into my complaint. Not a good experience for an IHG member.