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Reviews

Guest Reviews

Planning a visit to Cleveland and cannot decide whether to stay with us? Go through our guest reviews and find out what it is like to stay at our Cleveland hotel. With a convenient location on the Cleveland Clinic Main Campus, our hotel offers comfortable accommodations and modern amenities for an enhanced stay.
Guest Reviews

See for Yourself

Guest   •   December 30, 2025

They talk a lot ...

They talk a lot about the Cafe and Restaurant that's in the hotel. It's no big deal. They also talk about the fact that there's room service from the hotel and you can order the food up from your room. That's not true there is no room service. When I asked why, because it states clearly on the website numerous times it's so convenient you can have the food sent to your room via room service, I was told it was because of covid, which has been over for years...... it was explained that it was never reinstated, that's fine then take it off the freaking website! There's no room service and there's no valet parking even though they say there is. Unless you want to sit around in your car for half an hour and nobody come. Also the staff seem like they don't want to be here. It's just a hotel that just happens to be beside the clinic that's all. That's it that's the only good Factor nothing else.
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Guest   •   July 19, 2026

Only 3 parking spots ...

Only 3 parking spots for handicap ♿️ not kool will not come back 😤 need to say parking is 30 a night
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Guest   •   March 19, 2026

My main gripe is ...

My main gripe is that they’re $16 all you can eat breakfast is basically a free continental breakfast that you would get if you stayed at any of their other hotels. Oh yea and $25 for parking or walk 2 blocks….
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Guest   •   May 23, 2025

very clean and the ...

very clean and the staff are friendly.
Service
Quality
Cleanliness