Guest Reviews

We stayed here for 2 different times in one week, 2 different rooms. Our first experience was incredible. Room was spotless. Second stay in another room was disappointing. We had no chair in room, carpet very dirty, handles and light switches dirty, dead bolt does not work The staff is attentive, kind, breakfast bar and restaurant are very good. Shuttle service is convenient and prompt, their staff are angels. We have never been treated so well on a shuttle service.

Hotel was very nice, the valet was amazing and pleasant. Valet is a must because there is not parking with a comfortable walking distance. The bed and pillows were uncomfortable, but my biggest complaint was that housekeeping was vacuuming outside my room, hitting my door from literally 8am until 9am. 9:30 knocking on every door for a reason I don’t know. Check out was at 11, and all we wanted to do was sleep in. I know they have to get rooms clean, but they literally have a tablet to let them know who has checked out so they can get started. 11:01 knocking on the door trying to come in and clean.

The front desk was.very friendly. The restaurant was SUPER SLOW. It took an hour to get our order taken....there were lots of employees just moving crazy slow. It was wierd...I have been a server & I am generally easy going in a restaurant....this was just poor leadership. The next morning, the breakfast opened 45min late. So the room as ok, the front desk was great, the location was very convenient to Cleavland Clinic. Get your food some place else if you can.

The lobby was beautiful and inviting but for $500/night, you’d expect the room to be cleaner. The shower wasn’t cleaned appropriately & the room chair was disgusting! The breakfast buffet was a seriously nice spread and the employee working the buffet was very helpful! They really need to find a way to let people coming from the hospital know that there is a shuttle that runs back and forth all day, it’s not stated anywhere at either location and after being awake since 2:30am (4hrs of sleep) driving over 1 1/2 hours and being at the hospital with my so for over 17 hours, I had to walk with 2 heavy bags down to their location, I was so exhausted!!