Guest Reviews

Great place to stay for hospital activities, booked with breakfast rate, during check in was told i did not have breakfast. The next day, I showed the email confirmation and was told sorry , you do have the breakfast included. Just give your room number at the restaurant .A day later, I was charged for breakfast. I had to visit the front desk again to have the charges removed. Valet parking was 75.00 for 3 days, and I had to wait 15 minutes to get my car.

Our room was clean, went to bar/restaurant ordered fish & chips. The menu read 3 large cod fillets, waffles fries and coleslaw. What I got was 2 pcs of fish, whole lot of waffle fries and coleslaw. When I told the server I was supposed to get 3 pcs, she said they used to serve little small pcs of fish so now it’s 2. Well that really made me upset and I called the front desk. The lady apologized and said I should have gotten 3 pcs not 2 and did I want to come back for the 3rd pc. I said no but the hotel menu was misleading and deceiving. I told them to fix it and stop cheating people. I could have gotten ugly about this but I didn’t want it to spoil a good time we were having. I don’t want to go there again!

The hotel is in excellent condition, the staff was accommodating for several special requests, they offer a patient rate, parking is valet only ($25 per night) and worked well for us, and the shuttle service to and from Cleveland Clinic worked well and made things easier.

I have come to Cleveland twice now to visit the Cleveland Clinic. Both times, I have stayed here, it has been very pleasant. Rooms clean and restful. The location is very nice as well, as one with health concerns it is nice to know one could easily walk to the Clinic.