Guest Reviews

It was good but the beds sucked

Stayed here during my visit to Cleveland . It's close to downtown, the hotel is nice but nothing is close by from the hotel. There is a burger king near the hotel. The rooms are clean and big. The towels in room had hair on it and was not washed properly.

The lobby was beautiful and inviting but for $500/night, you’d expect the room to be cleaner. The shower wasn’t cleaned appropriately & the room chair was disgusting! The breakfast buffet was a seriously nice spread and the employee working the buffet was very helpful! They really need to find a way to let people coming from the hospital know that there is a shuttle that runs back and forth all day, it’s not stated anywhere at either location and after being awake since 2:30am (4hrs of sleep) driving over 1 1/2 hours and being at the hospital with my so for over 17 hours, I had to walk with 2 heavy bags down to their location, I was so exhausted!!

Management is courteous and thoughtful. Proximity to The Cleveland Clinic is great as are the all-day shuttles that run back & forth.