Guest Reviews

Our room was clean, went to bar/restaurant ordered fish & chips. The menu read 3 large cod fillets, waffles fries and coleslaw. What I got was 2 pcs of fish, whole lot of waffle fries and coleslaw. When I told the server I was supposed to get 3 pcs, she said they used to serve little small pcs of fish so now it’s 2. Well that really made me upset and I called the front desk. The lady apologized and said I should have gotten 3 pcs not 2 and did I want to come back for the 3rd pc. I said no but the hotel menu was misleading and deceiving. I told them to fix it and stop cheating people. I could have gotten ugly about this but I didn’t want it to spoil a good time we were having. I don’t want to go there again!

Great place to stay for hospital activities, booked with breakfast rate, during check in was told i did not have breakfast. The next day, I showed the email confirmation and was told sorry , you do have the breakfast included. Just give your room number at the restaurant .A day later, I was charged for breakfast. I had to visit the front desk again to have the charges removed. Valet parking was 75.00 for 3 days, and I had to wait 15 minutes to get my car.

The hotel is spotless, the staff are warm and engaging. I really enjoyed staying here for the one night we were in town. The only flaw was the sliding barn door on the bathroom in the room. Not a fan. :)

Great location for Cleveland Clinics.