Guest Reviews

Great location with easy access to the Cleveland clinic. Shuttle service is very convenient. Room was very clean and included a microwave and mini fridge which was great for our longer stay. All the employees were very helpful and even when we checked out and left items behind they went out of their way to ship them to us. Shout out to Zara and Anthony and the ladies at the front desk!! Thank you!

It’s a Holiday Inn and IHG property so I’d expect: great wi-fi, clean rooms, no visible items in need of repair or painting and a helpful front desk. None of the above were present in this stay. Dreadful room with broken and sagging draw curtains, the wi- fi was so weak it won’t connect, the bed was haphazardly made with only sheets and no cover blanket and the towels were thin and course. The checkin was a pleasure with thoughtful and professional staff My complaint about the wi-fi landed on deaf ears and I was told to call their support to work on the problem. The front desk refused to believe me and to have somebody look into my complaint. Not a good experience for an IHG member.

Very clean and very understanding. Having to travel from another state was stressful enough but our stay here made it much easier. The food selection was great HOWEVER the biggest and only downfall is the lack of parking. Other than that, this is one of the nicest hotels I've stayed in

The lack of parking and the cost to valet is a concern. The lobby furniture was old, worn, and dirty which did not create a very good initial impression. However, the carpeting in the hallway was clean and very nice. The room had been nicely updated except for the carpet. It had everything needed but the door on the cabinet that held the refrigerator did not close all the way. The beds and pillows were very comfortable! The hotel was quiet, the food in the restaurant was good and the waiters were very friendly and helpful. The front desk employees were also very pleasant and helpful. The distance from the hospital was extremely convenient! We will stay again on our next trip :) Thank you!