Guest Reviews

They talk a lot about the Cafe and Restaurant that's in the hotel. It's no big deal. They also talk about the fact that there's room service from the hotel and you can order the food up from your room. That's not true there is no room service. When I asked why, because it states clearly on the website numerous times it's so convenient you can have the food sent to your room via room service, I was told it was because of covid, which has been over for years...... it was explained that it was never reinstated, that's fine then take it off the freaking website! There's no room service and there's no valet parking even though they say there is. Unless you want to sit around in your car for half an hour and nobody come. Also the staff seem like they don't want to be here. It's just a hotel that just happens to be beside the clinic that's all. That's it that's the only good Factor nothing else.

My main gripe is that they’re $16 all you can eat breakfast is basically a free continental breakfast that you would get if you stayed at any of their other hotels. Oh yea and $25 for parking or walk 2 blocks….

very clean and the staff are friendly.

One block from the Cleveland Clinic