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Reviews

Guest Reviews

Planning a visit to Cleveland and cannot decide whether to stay with us? Go through our guest reviews and find out what it is like to stay at our Cleveland hotel. With a convenient location on the Cleveland Clinic Main Campus, our hotel offers comfortable accommodations and modern amenities for an enhanced stay.
Guest Reviews

See for Yourself

Guest   •   September 27, 2025

No towels or room ...

No towels or room cleaned . Had to call front desk late returning hospital late.
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Guest   •   January 23, 2025

Parking is an absolute ...

Parking is an absolute scam but hotel is nice. Valet is $25 or you get more ripped off down the street at the re occurring parking garage.
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Guest   •   December 08, 2024

Nice clean hotel and ...

Nice clean hotel and it was very convenient location. Service was lacking. The front desk always takes forever. The waitresses didn't write anything down and got my order wrong twice, and she didn't come back to the table to check on us until the end of the meal, not even to refill drinks. Customer service is highly lacking.
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Guest   •   November 12, 2024

Great place to stay ...

Great place to stay for hospital activities, booked with breakfast rate, during check in was told i did not have breakfast. The next day, I showed the email confirmation and was told sorry , you do have the breakfast included. Just give your room number at the restaurant .A day later, I was charged for breakfast. I had to visit the front desk again to have the charges removed. Valet parking was 75.00 for 3 days, and I had to wait 15 minutes to get my car.
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