Guest Reviews

The hotel was nice and the rooms were clean.

I enjoyed my stay overall. However, booking my stay was a different story. First, I was provided incorrect pricing even though I advised the rep at the time that I would like to use the discount being offered for the graduation as that was the reason for my visit. This rep charged me the full rate and kept insisting that she provided the discount. She also advised me that I would need to show the ID of the graduate at check in which made no sense. I called back and was able to reach someone in the states and she was able to book us using the discount. This second rep advised that it would be an additional charge for the extra adults in the room which we were fine with. There also seemed to be a discrepancy with the valet rate. I was told valet would be $24 then $25 to which I was charged $25. The difference isn't a big deal but providing conflicting information by the staff of the hotel is annoying. During our first night I advised the rep at the front desk that instead of 4 people in our room there would be 3 and I gave her the extra key card back, she claimed she would remove the additional charge for the fourth person. Upon checking out the rep (different from the last) advised that they don't charge for additional people in the room. A hotel stay should be the least of someone's worries when traveling. Which is why I go directly through the hotel instead of third-party vendors, I prefer seamless interactions. With all the misinformation this trip felt like I booked through a third-party because my expectation is that when everyone I speak to works for the same company then the information should be the same regardless. There seems to be no uniformity here.

My 2nd stay here due to needing to utilize the Cleveland Clinic. The only complaint I have is the rooms we have had could be cleaner and the mattresses are not very good. Other than that, a very adequate place to stay. The restaurant is good. They needed some extra help at the breakfast take out bar, but a manager jumped in and helped move the long line along. Good laundry area and excellent exercise room. Parking is expensive, but the valet guys and gals were prompt and took good care of my car. I'll see all of you again in 2 years for another CC visit, that is if I make it that long!!

Great location for appointments at Cleveland Clinic, wonderful staff. The cheeseburgers are slamming.. Great overall joint. Highly recommend..