Guest Reviews

Perfect location for the Cleveland Clinic. Nice rooms, on-site reasonably priced restaurant and coffee shop, and friendly staff.

Hotel was perfect for my needs.

My main complaint is that I was in Cleveland for a procedure, and I had to pay over $200.00 for the night.

During a recent business stay at your establishment, I encountered an issue with the check-in process that I believe warrants your attention. My uncle had graciously booked the room for me using his reward points due to an appointment I had at the Cleveland Clinic. However, the receptionist seemed intent on obtaining unnecessary details about my uncle and his relationship to me, rather than simply asking for the basic information she needed to verify the reservation. Her demeanor was dismissive and made me feel as though I was causing a problem, despite the fact that the booking was legitimate and pre-paid. I believe better training in handling third-party bookings—particularly those involving reward points—would significantly enhance your guest experience. Clarity and professionalism during check-in are vital, and this situation left me feeling unwelcome and undervalued. Also the hotel next door is very helpful and kind compared to this.