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Reviews

Guest Reviews

Planning a visit to Cleveland and cannot decide whether to stay with us? Go through our guest reviews and find out what it is like to stay at our Cleveland hotel. With a convenient location on the Cleveland Clinic Main Campus, our hotel offers comfortable accommodations and modern amenities for an enhanced stay.
Guest Reviews

See for Yourself

Guest   •   September 28, 2025

The room was great, ...

The room was great, the staff was great, but our refrigerator quit working so I had to throw out my food. I told the front desk about it when I checked out and they comped my valet parking ($25). All in all I'm very satisfied but I have to knock points off over that.
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Guest   •   September 27, 2025

No towels or room ...

No towels or room cleaned . Had to call front desk late returning hospital late.
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Guest   •   September 27, 2025

Staff was super nice ...

Staff was super nice and helpful. Room is clean. Easy access to public transit and easy/cheap food options nearby.
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Guest   •   September 25, 2025

Very near Clinic, which ...

Very near Clinic, which most people appear to be here for. Unhelpful and staggered front desk info, though props to Vanessa for helpfully finding me a room with a bathtub (previously requested, and I had to downgrade.) Due to IHG's weird reservations requirements if you're redeeming points or bonus night, I was unable to make consecutive resrevations, so was stuck with 4 separate ones, which I was required to move rooms for. Not great.
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