Guest Reviews

exactly what we needed.... and a beautiful sunset

Helpful staff, shuttle service to and from Clinic if you’re going there, fantastic lobby, amazing pool, complementary coffee in the morning, clean rooms, comfortable bed, small refrigerator with small freezer in room.

Starting off with the good, the staff was sweet, helpful, and welcoming. The cafe was delicious. The ease of check in was great. Valet was helpful and speedy. The bad was the cleanliness of our room. When you initially walk into the hotel it’s pristine and clean. Our room was otherwise. There was dust build up on the bathroom door. The shower definitely wasn’t cleaned between us and the last guest as there was things on the floor of it. Our bedding looked like it was just put on from the last guest. There was dried blood on my blankets, fresh stains on my pillow cases and pillows themselves. Overall a good stay, but the cleanliness was not great.

Convenient to Cleveland clinic with complimentary shuttles to clinic locations