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Reviews

Guest Reviews

Planning a visit to Cleveland and cannot decide whether to stay with us? Go through our guest reviews and find out what it is like to stay at our Cleveland hotel. With a convenient location on the Cleveland Clinic Main Campus, our hotel offers comfortable accommodations and modern amenities for an enhanced stay.
Guest Reviews

See for Yourself

Guest   •   January 20, 2026

Staff was very friendly. ...

Staff was very friendly. Rooms are spacious and beds are comfortable.They need more handicap parking spaces.Only option is $25 valet parking plus tip, which adds quite a bit to the final cost of the room. My husband asked if valet was allowed to leave our car running when it was brought back to the hotel (It was 7 degrees). They said sure no problem, but it was off and freezing when we got in and many buttons had been messed with. Bathroom was not as clean this time. Shower and sink were dirty. One of the pillows smelled like mildew.Not deal breakers, but kind of ick.
Service
Quality
Cleanliness
Guest   •   January 01, 2026

Staff was very friendly. ...

Staff was very friendly. They need more handicap parking spaces.Only option is $25 valet parking plus tip, which adds quite a bit to the final cost of the room.
Service
Quality
Cleanliness
Guest   •   December 31, 2025

Very limited parking in ...

Very limited parking in which you have to pay to park at a parking garage 2 blocks away, or pay for "vallet" parking which is in the front by the doors. There is hardly any normal parking.
Service
Quality
Cleanliness
Guest   •   December 31, 2025

They need more handicap ...

They need more handicap parking spaces.
Service
Quality
Cleanliness