Guest Reviews

Parking is an absolute scam but hotel is nice. Valet is $25 or you get more ripped off down the street at the re occurring parking garage.

Starting off with the good, the staff was sweet, helpful, and welcoming. The cafe was delicious. The ease of check in was great. Valet was helpful and speedy. The bad was the cleanliness of our room. When you initially walk into the hotel it’s pristine and clean. Our room was otherwise. There was dust build up on the bathroom door. The shower definitely wasn’t cleaned between us and the last guest as there was things on the floor of it. Our bedding looked like it was just put on from the last guest. There was dried blood on my blankets, fresh stains on my pillow cases and pillows themselves. Overall a good stay, but the cleanliness was not great.

Nice clean hotel and it was very convenient location. Service was lacking. The front desk always takes forever. The waitresses didn't write anything down and got my order wrong twice, and she didn't come back to the table to check on us until the end of the meal, not even to refill drinks. Customer service is highly lacking.

Great place to stay for hospital activities, booked with breakfast rate, during check in was told i did not have breakfast. The next day, I showed the email confirmation and was told sorry , you do have the breakfast included. Just give your room number at the restaurant .A day later, I was charged for breakfast. I had to visit the front desk again to have the charges removed. Valet parking was 75.00 for 3 days, and I had to wait 15 minutes to get my car.