Guest Reviews

The hotel itself was decent, but the experience was mixed. Valet service was a disappointment. It was $25 per day, and all they did was park my truck in a spot. When I called ahead to have the vehicle brought up, it wasn’t running or warmed up, which has been standard with every valet service I’ve used. They also required me to identify an item inside my vehicle before handing over my keys, even though I had the valet ticket, which felt unnecessary. To top it off, my seat was reclined all the way down for a short drive around the block. Valet service: 0/10. The hotel itself was okay, but feels dated. The room also had hair throughout the bathroom, which was disappointing from a cleanliness standpoint. Hotel overall: 6/10.

Very limited parking in which you have to pay to park at a parking garage 2 blocks away, or pay for "vallet" parking which is in the front by the doors. There is hardly any normal parking.

Valet parking seems to be the only option other than that it's was a great stay.

This hotel is conveniently located very close to the Cleveland Clinic. The shuttle to/from the Clinic is very appreciated. The rooms were clean and the beds were comfy. Unfortunately, the hotel is strongly perfumed with air fresheners which are very prevalent in the common areas, including the elevators. If you have any type of fragrance sensitivity or if you care about your health, this hotel is not the best choice. We had to limit our time in the commons areas due to this. It caused us to cough, wheeze and become congested. Yes - fragrances are harmful to health and have been linked to longterm issues like cancer, reproductive harm, hormone disruption and asthma. They contain chemicals such as phthalates and VOCs. Please, Holiday Inn, do better and protect the health of your customers.