Guest Reviews

Our room was clean, went to bar/restaurant ordered fish & chips. The menu read 3 large cod fillets, waffles fries and coleslaw. What I got was 2 pcs of fish, whole lot of waffle fries and coleslaw. When I told the server I was supposed to get 3 pcs, she said they used to serve little small pcs of fish so now it’s 2. Well that really made me upset and I called the front desk. The lady apologized and said I should have gotten 3 pcs not 2 and did I want to come back for the 3rd pc. I said no but the hotel menu was misleading and deceiving. I told them to fix it and stop cheating people. I could have gotten ugly about this but I didn’t want it to spoil a good time we were having. I don’t want to go there again!

Nice clean hotel and it was very convenient location. Service was lacking. The front desk always takes forever. The waitresses didn't write anything down and got my order wrong twice, and she didn't come back to the table to check on us until the end of the meal, not even to refill drinks. Customer service is highly lacking.

Room was fine but the parking situation was ridiculous. Valet only, and they charge nearly 3x the cost of just parking in the garage yourself and walking. After reading reviews of other customers experiences with valet we opted to walk the 3 blocks back and park ourselves. The room was fine for the most part. The sliding bathroom door was dangerous and could easily break fingers if you weren't careful. Other than that, the room was comfortable and bed was cozy. Would highly recommend parking yourself and walking back over valet.

Staff was very friendly. Rooms are spacious and beds are comfortable.They need more handicap parking spaces.Only option is $25 valet parking plus tip, which adds quite a bit to the final cost of the room. My husband asked if valet was allowed to leave our car running when it was brought back to the hotel (It was 7 degrees). They said sure no problem, but it was off and freezing when we got in and many buttons had been messed with. Bathroom was not as clean this time. Shower and sink were dirty. One of the pillows smelled like mildew.Not deal breakers, but kind of ick.