Guest Reviews

Hotel very nice, clean and staff was mostly pleasant. My only negative would be the Valet Service. I was told we could call or text Valet to bring car around so it would be out front by time we were downstairs. ( I was given text #, I sent text) When we got out front it was not the case. When i questioned, I was told by one Valet attendant outside "the text does not work" and by person in the Valet office "there is no text", and I would have to wait another 10 to 15 minutes for my car, no sense of urgency no apology for being misinformed. We waited almost 30 minutes. Several Valet attendants just hanging around?

Perfect place to stay when visiting Cleveland Clinic. Free shuttle runs all day starting at 4:30am for medical treatments/appointments.

Room could have been cleaner especially the shower. Front desk young lady not very friendly

Very near Clinic, which most people appear to be here for. Unhelpful and staggered front desk info, though props to Vanessa for helpfully finding me a room with a bathtub (previously requested, and I had to downgrade.) Due to IHG's weird reservations requirements if you're redeeming points or bonus night, I was unable to make consecutive resrevations, so was stuck with 4 separate ones, which I was required to move rooms for. Not great.