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Reviews

Guest Reviews

Planning a visit to Cleveland and cannot decide whether to stay with us? Go through our guest reviews and find out what it is like to stay at our Cleveland hotel. With a convenient location on the Cleveland Clinic Main Campus, our hotel offers comfortable accommodations and modern amenities for an enhanced stay.
Guest Reviews

See for Yourself

Guest   •   April 17, 2025

Starting off with the ...

Starting off with the good, the staff was sweet, helpful, and welcoming. The cafe was delicious. The ease of check in was great. Valet was helpful and speedy. The bad was the cleanliness of our room. When you initially walk into the hotel it’s pristine and clean. Our room was otherwise. There was dust build up on the bathroom door. The shower definitely wasn’t cleaned between us and the last guest as there was things on the floor of it. Our bedding looked like it was just put on from the last guest. There was dried blood on my blankets, fresh stains on my pillow cases and pillows themselves. Overall a good stay, but the cleanliness was not great.
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Guest   •   April 11, 2025

Helpful staff, shuttle service ...

Helpful staff, shuttle service to and from Clinic if you’re going there, fantastic lobby, amazing pool, complementary coffee in the morning, clean rooms, comfortable bed, small refrigerator with small freezer in room.
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Guest   •   April 09, 2025

exactly what we needed.... ...

exactly what we needed.... and a beautiful sunset
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Guest   •   April 08, 2025

breakfast was awesome in ...

breakfast was awesome in particular due to your employee Jen. She is a credit to your organization. Jen always has a smile and a warm greeting for all her guests. She works hard to make sure every guest is taken care of.
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