Guest Reviews

The refrigerator was trying to dethaw itself. Creating lots of water...needs to be checked

When you're at a hospital for medical treatment, you crave accommodations away from home that are friendly, in tip top shape, reasonably priced, with good related supporting services - reasonably priced food, professional staff, good parking or valet. The last thing you want is the opposite of any of these things. We have stayed at this hotel three times in the past 12 months because of hospital appointments at Cleveland Clinic. Each time, we have been impressed with the accommodations and service we were given. Our experience has been consistently excellent. The rooms were among the cleanest and best of the many hotel rooms anywhere we've stayed. The beds were wonderful, the decor is upscale and modern. Everything worked and was in good repair. The AC operated flawlessly and quietly. Toiletries were very good. Towels and washcloths were high quality; shower was excellent. Food service is very good and very economical. Front desk staff was exceptional. Parking is a small weak link with only three handicapped parking spots and very limited off street parking. But we decided on valet parking in the behind the hotel parking ramp at 26.00 daily and, for our needs on this trip, it was a Godsend. Maybe the best thing about this facility is the attention to our needs that was given by top staff, especially hotel manager Jeremy Sigler. We had a few special needs and Jeremy accommodated them all cheerfully and promptly. We felt respected and valued by him and his staff at all times. It made our stay so much brighter and pleasant than we expected. We stay in a lot of hotels and we like to evaluate them for future reference by letter grade. It's a rare hotel we give A+ to - but this one gets that highest rating, deservedly. Thanks, Jeremy to you and your staff for a terrific facility and truly excellent service and hospitality. We'll be back. Denis Krill Grand Rapids, Michigan

This hotel is very clean & convenient if you are a patient at the Cleveland Clinic Hospital. They have a shuttle that takes you to and from any of the hospital's facilities throughout the day and night FREE of charge if you stay at the Holiday Inn. The hotel itself is very nice. They are very decorative for the holiday season. It smells very clean. The hotel throughout is very quiet and relaxing. The employees were kind and informative. They have a bar, cafe, pool and gym also located within the hotel. I would definitely stay here again!

clean and comfortable .