Guest Reviews

Great location for Cleveland Clinics.

The hotel is spotless, the staff are warm and engaging. I really enjoyed staying here for the one night we were in town. The only flaw was the sliding barn door on the bathroom in the room. Not a fan. :)

Everything was great and the personnel were lovely, but there was hair in the shower upon my arrival. Ewwww!

Our room was very clean and bright. The restaurant, on the other hand was the absolutely worst experience I have ever had. The Restaurant Manager was not to be found and left the staff extremely short-handed and in total disarray. There was only one young lady to take food orders, deliver the meals to the diners, act as the bar tender, prepare the final bill, cash the diners out, and clear the tables! All while there were a dozen or more people waiting to be seated! How much can you expect from one person? My wife and I felt bad for her! We waited almost 45 minutes for a table! This total lack of Management and planning falls squarely on the shoulders of the obviously incompetent Restaurant Manager! I visit the Cleveland Clinic every 90 days for doctor appointments and treatments. I will NEVER risk dining there again! At the very least, The Restaurant Manager should be fired immediately! Sorry for complaining, but this entire unfortunate episode could have and should been avoided. Very upsetting!