Guest Reviews

Had to wait an hour and a half for our room. Was told there was a meeting that held housekeeping up. There were many of us waiting.

They talk a lot about the Cafe and Restaurant that's in the hotel. It's no big deal. They also talk about the fact that there's room service from the hotel and you can order the food up from your room. That's not true there is no room service. When I asked why, because it states clearly on the website numerous times it's so convenient you can have the food sent to your room via room service, I was told it was because of covid, which has been over for years...... it was explained that it was never reinstated, that's fine then take it off the freaking website! There's no room service and there's no valet parking even though they say there is. Unless you want to sit around in your car for half an hour and nobody come. Also the staff seem like they don't want to be here. It's just a hotel that just happens to be beside the clinic that's all. That's it that's the only good Factor nothing else.

Kind staff, comfortable rooms

Our room was clean and beds comfortable. Front desk and valet employees were friendly and accommodating. On site restaraunt and cafe served us a wonderful dinner, breakfast and mocha! Shuttle service to Cleveland Clinic was icing on the cake! We will definitely be staying here again! Thank you!