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Reviews

Guest Reviews

Planning a visit to Cleveland and cannot decide whether to stay with us? Go through our guest reviews and find out what it is like to stay at our Cleveland hotel. With a convenient location on the Cleveland Clinic Main Campus, our hotel offers comfortable accommodations and modern amenities for an enhanced stay.
Guest Reviews

See for Yourself

Guest   •   February 02, 2026

It was so convenient ...

It was so convenient to stay within walking distance of my father while he was at the Clinic. They also have a shuttle. Everyone was kind helpful and knowledgeable. The valet team couldn't have been nicer!
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Guest   •   February 01, 2026

The hotel itself was ...

The hotel itself was decent, but the experience was mixed. Valet service was a disappointment. It was $25 per day, and all they did was park my truck in a spot. When I called ahead to have the vehicle brought up, it wasn’t running or warmed up, which has been standard with every valet service I’ve used. They also required me to identify an item inside my vehicle before handing over my keys, even though I had the valet ticket, which felt unnecessary. To top it off, my seat was reclined all the way down for a short drive around the block. Valet service: 0/10. The hotel itself was okay, but feels dated. The room also had hair throughout the bathroom, which was disappointing from a cleanliness standpoint. Hotel overall: 6/10.
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Guest   •   January 22, 2026

Very nice hotel. Everything ...

Very nice hotel. Everything was good.
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Guest   •   January 20, 2026

Room The heating did not ...

Room The heating did not work properly. The coffee maker did not work either. Service The bard tenders are great. They have made my wifes stays through the last 6 monthsmuch better with their comptionate concern and maker her feel at home. Sonia and aJasmin. Have been great for my wifes mental health.
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